Legal

Booking and Cancellation Policy

I work alone, and each appointment holds a part of my day for you. This page says plainly how a booking is confirmed and what applies when plans change.

How a booking is confirmed

You send a request through the site or on WhatsApp. Your appointment is confirmed only once I have replied to you personally. Until that reply, no time is held. This policy is available to you before that confirmation, so you always know the conditions before anything is booked.

If you need to change or cancel

More than 24 hours beforePlans change, that is fineReschedule at no cost

Between 4 and 24 hours beforeThe time is hard to fill50 percent of the session fee

Less than 4 hours, or not presentThe time is lost100 percent of the session fee

Late cancellation fees may be invoiced. Genuine emergencies are different, and I review them personally, case by case.

Payment

Completed sessions are paid for after the appointment, in person. Where a late cancellation or no-show fee applies, it may be invoiced separately. Fees are based on the fee of the session you booked. There is no payment taken through this website and no card is stored or charged automatically.

A word on why

This policy is not about penalties. When a session is cancelled at the last moment, that hour cannot be offered to someone else. Clear notice keeps things fair for you, for me, and for the person who could have taken that time.

Last updated 11 July 2026.

Status: Draft for launch on 1 September 2026.